• AMBASSADORS OF WOW

  • TURNKEY PEOPLE, PROCESS, PASSION

  • YOUR 24/7 CONCIERGE TEAM

WHAT IS CROSSROADS?

IT'S A VEHICLE TO ROI THROUGH THE PIPELINE OF DELIVERING A SUPERIOR ONLINE SHOPPING EXPERIENCE, A PROCESS WE CALL DELIVERING WOW

HERE ARE A FEW COMPANIES WE WORK FOR.



SEE WHAT THEY HAVE TO SAY

What our Clients say

  • I have personally tested Crossroads and I am 100% confident in the Crossroads team. In every instance I have seen they have performed above the expectation providing vehicle information, credit application and building rapport. I do believe that Crossroads should handle 100% of the chats as this allows time for our sales staff to complete their daily tasks and makes better use of their time while still receiving the same organic lead from our website. This should help in reducing overdue tasks and allow a more detailed record of customer interaction and tracking.

    Mike Darrah - Toyota of Seattle
  • We use Crossroads for our Audi store and have found that they bring a superior experience to our online customer. They increased our virtual capture rate by 50% in 60 days! If you’re doing chat yourself or not at all look into Crossroads.

    Neil Okun - Keyes Audi
  • As the 5th largest Ford dealership in the USA we’re very choosy when it comes to strategic partners to help grow our business. We partnered with Crossroads to provide a superior experience on our website that produces more business for our store. I’m happy to say that Crossroads has DOUBLED the amount of business we are able to generate from our dealership website and have increased our customer satisfaction. We highly recommend Crossroads to dealers large and small if they are committed to excellence and committed to providing a superior online car shopping experience.

    Devlyn Haskins - Rusty Eck Ford
  • As a brand new point it was extremely important to get it right the first time and Crossroads fulfilled that. Crossroads allows us to have a presence of an established store at a time our resources are limited. I have, and highly recommend Crossroads to others looking to make a difference in their operation.

    Jim Wilkinson - Lost Pines Toyota
OUR SERVICES

Our Services

We offer Integrated Marketing + Execution through our Crossroads platform. Find out what we can offer you to enhance and multiply ROI from your integrated marketing strategy.


CROSSROADS CONCIERGE

The unique execution component of our overall I.M.E. (integrated marketing execution) strategy. Our 24/7 customer concierge team becomes your team, focused on delivering WOW to your online prospects through real-time chat to provide superior guided shopping experience.

What we offer
  • Full service 24/7 Concierge (aka. super cool chat)
  • Behavioral targeted invites & offers
  • Reporting & Analytics
  • 100% personalized experience

SOCIAL CONNECT

Extend WOW throughout your social networks. Provide the best digital call to action for the social shopper and get a conversation started right from Facebook, Twitter, and YouTube.

Convert conversations from
  • YouTube
  • Facebook
  • Twitter
  • And Others

360 Analytics

Still don’t know exactly which advertising channels drive ROI?  Look no further.  Crossroads now offers 360 degree analytics to track phone, form, and chat lead data all in one dashboard…by source.  Benchmark your marketing channels today and get real-time alerts when they aren’t performing.

Features
  • Track phone, form, and chat conversions along side all web Analytics
  • One portal to rule them all.  No more cross-referencing data sources
  • Real-time ROI and traffic alerts
  • Month/Month, Year/Year and trending by conversion source

Experience Audit

Whether it’s sales, service, or general your brand will be defined by the level of experience your customers have with any of your departments.  Crossroads is in the business of great customer experiences and enhancing brands through great service processes and experiential touch-points. Talk to us today about receiving an Experience Audit on any or all of your departments.  Find out where the gaps are in reaching the next level of CSI and Retention.

Features
  • Review of external messaging translating into actual experience
  • Sales department and Service drive process analysis
  • Social network process review
  • Detailed recommendations report on how to enhance your brand and customer experience.

sales@crossroadswow.com

855.933.6242

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