CONCIERGE-CLASS CHAT, TXT, PHONE
AMBASSADORS OF WOW
GUIDED SHOPPING EXPERIENCE
PEOPLE PROCESS PASSION
YOUR 24/7 CONCIERGE TEAM
PASSION DRIVEN PROFITS
HERE ARE A FEW COMPANIES WE WORK FOR.
I have personally tested Crossroads and I am 100% confident in the Crossroads team. In every instance I have seen they have performed above the expectation providing vehicle information, credit application and building rapport. I do believe that Crossroads should handle 100% of the chats as this allows time for our sales staff to complete their daily tasks and makes better use of their time while still receiving the same organic lead from our website. This should help in reducing overdue tasks and allow a more detailed record of customer interaction and tracking.
We use Crossroads for our Audi store and have found that they bring a superior experience to our online customer. They increased our virtual capture rate by 50% in 60 days! If you’re doing chat yourself or not at all look into Crossroads.
As the 5th largest Ford dealership in the USA we’re very choosy when it comes to strategic partners to help grow our business. We partnered with Crossroads to provide a superior experience on our website that produces more business for our store. I’m happy to say that Crossroads has DOUBLED the amount of business we are able to generate from our dealership website and have increased our customer satisfaction. We highly recommend Crossroads to dealers large and small if they are committed to excellence and committed to providing a superior online car shopping experience.
As a brand new point it was extremely important to get it right the first time and Crossroads fulfilled that. Crossroads allows us to have a presence of an established store at a time our resources are limited. I have, and highly recommend Crossroads to others looking to make a difference in their operation.
We offer a vertically aligned set of services to deliver WOW online and off. We start with 24/7 Concierge online and extend from there to fixed ops and market share growth.
A customer experience platform. Our 24/7 Customer Concierge team becomes your team, focused on delivering WOW to your online prospects through real-time chat to provide superior guided shopping experience.
Want to give your customers a single and seamless experience through a single “chat or text” solution? We are the first solution to combine the chat + txt call-to-action with our proprietary customer targeting system.
Where retention meets ROI. Encore is a tailored program that marries data mining and outbound concierge calling to drive ROs, GP, CSI and retention for fixed ops.